ESET Support

ESET Support

ESET Customer Care is here to help, and our goal is to provide the answers you need as quickly as possible, without waiting in a queue. Our online self-service tools include a easy-to-follow User Guides, and controllable video tutorials.

If you still can't find what you're looking for, you can always contact Customer Care by using our Support Request form - and a member of our support team will respond to your case within the next business day.

Telephone Support

Our Support lines are open 8am-8pm monday-friday on
(+44) 0845 838 0832

Remote Support

Our support department can use "ISL Light" to provide remote support to your PC. If requested by the Support Team please click here to download the ISL Light Client.

"ISL Light is the secure and affordable way to remotely deliver technical assistance to your customers or employees anywhere in the world."

FAQ's & Other Self-Service Tools

Activation Page for CD customers

If you purchased a CD from an ESET reseller, our Activation page offers a hassle-free way to start using your ESET security product immediately. To register, just enter your contact information and serial #, located on the inside front cover of the CD case, or back of the CD sleeve.

Lost your username and password?

If you need your username, password, expiration date of your license, or other license information, you can have this information emailed directly to you by visiting our Lost Licence page. The only thing we require is the registration email address used on the online purchase form or registration card when you purchased your ESET security product.

ThreatSense Updates

As many ESET customers know, the power of our product lies in the continuous virus signature and advanced heuristics updates downloaded to your system. By default, our products check for new updates every hour. If you're interested in seeing which threats were addressed with the latest updates, check out our ThreatSense Updates page.

Corporate Education & Training

Effective security consists of three things: well-trained people, best-practice processes and best-in-class tools. ESET consultants and partners can assist you in developing and acquiring all three. View our product training and on-time tutorials click here. To schedule a training consultation, contact your ESET representative.

User Forum

Visit the ESET User Forum available 24 hours a day, 7 days a week. The forum is hosted by Wilders Security.

Worldwide Partners

 

North America

   Canada    Mexico    United States


 

South and Central America

   Argentina    Aruba    Barbados
   Belize    Bolivia    Brazil
   Chile    Colombia    Costa Rica
   Ecuador    El Salvador    Guatemala
   Honduras    Nicaragua    Panama
   Paraguay    Peru    Suriname
   Uruguay    Venezuela  


 

Europe

   Armenia    Austria    Belarus
   Belgium    Bosnia and Herzegovina    Bulgaria
   Croatia    Cyprus    Czech Republic
   Denmark    Estonia    Finland
   France    Germany    Greece
   Hungary    Iceland    Ireland
   Italy    Latvia    Lithuania
   Luxembourg    Macedonia    Moldova
   Netherlands    Norway    Poland
   Portugal    Romania    Russia
   Serbia and Montenegro    Slovakia    Slovenia
   Spain    Sweden    Switzerland
   Turkey    Ukraine    United Kingdom


 

Asia

   Azerbaijan    Bahrain    China
   Georgia    Hong Kong    India
   Indonesia    Israel    Japan
   Jordan    Kazakhstan    Kuwait
   Kyrgyzstan    Lebanon    Malaysia
   Maldives    Mongolia    Oman
   Pakistan    Philippines    Qatar
   Saudi Arabia    Singapore    South Korea
   Sri Lanka    Taiwan    Tajikistan
   Thailand    Turkmenistan    United Arab Emirates
   Uzbekistan    Vietnam    Yemen


 

Africa

   Algeria    Cote D'Ivoire    Egypt
   Ghana    Libya    Morocco
   Nigeria    South Africa  


 

Australia and Oceania

   Australia    New Zealand